FAQ's

How long does delivery take?

Delivery typically takes approximately 3-7 working days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

What is your return policy?

We accept returns within 30 days of purchase. If you are not satisfied with your order, please contact us and we will provide you with further instructions on how to return the item. Please note that the postage for returns is paid by the customer.

Can I get a refund for my returned item?

Yes, we offer refunds for returned items. Once we receive and inspect the returned item, we will process the refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.

How can I contact customer support?

If you have any questions or need assistance, please feel free to contact our customer support team. You can reach us by email at printsbyrubie@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us with your requirements and we will provide you with more information and pricing.

Are your phone cases compatible with all phone models?

Our phone cases are designed to fit specific phone models. Please check the product description or contact us to ensure compatibility with your phone model before making a purchase.

Can I customize or personalize clothing/a phone case?

We can offer customization. Please get in touch with us at printsbyrubie@gmail.com with details of your request and we will do our best to assist you.